Service Terms & Conditions

We exercise care in cleaning our customers' garments, however, we cannot assume responsibility or liability for;

1. Any item which suffers colour loss / shrinkage/ damage, during the cleaning process, whereby the manufacturer’s care label instructions have been adhered to 

2. Any accessory attached to or contained within any item. An “accessory” means (but is not limited to) belts, buckles, buttons, broaches, beading, painted logos, leather trims

3. Any item which is damaged by any accessory on that item 

4. Feather/ down filled item

5. Any item that does not show cleaning instructions

6. We will only compensate for lost / damaged item which is listed on the customer's order

7. Any item that has deliberate crinkles or creased effects on the fabric which are removed during our cleaning process

8. Any item which is, due to wear and tear or due to its integral nature, which is unable to withstand an industrial laundered or dry-cleaned process

9. Old or Poor Stitching - May loosen during cleaning

10. Shrinkage or weakend fabric which may be damaged during the cleaning process

CUSTOMER CARE & CLAIMS

If you are not satisfied for any reason  please contact our customer care by phone or email. Please notifty us of any complaints within 48  hours of collecting your garment. We will not be responsible for any claims brought forward after 48 hours.

Liability including but not limited to lost or damaged items is limited to the lesser of 10 times the cleaning cost or the depreciated value of the item.

We will not be liable for any item(s) not picked up more than 90 days after dropped off.

We will not be liable for any damage which is not related to or caused by the cleaning process.

We will not be liable for any claim which is listed above. Information collection 

We collect cutomers personal information such as Name, Address, Phone number & Email address in order to complete the cleaning process. We use this information to communicate with our customers in regards to the status of the order by email or text.